/* BIMS website live chat widget — dark green theme */

.bims-livechat {
	--lc-green: #0a7a4a;
	--lc-green-deep: #064e30;
	--lc-green-mid: #0f8f58;
	--lc-gold: #c9a227;
	--lc-surface: #f3f8f5;
	--lc-ink: #123226;
	--lc-muted: #4d6558;
	--lc-line: rgba(10, 122, 74, 0.14);
	--lc-shadow: rgba(6, 78, 48, 0.32);
	position: fixed;
	right: 22px;
	bottom: 92px;
	z-index: 1210;
	font-family: "Nunito", "Segoe UI", sans-serif;
}

.bims-livechat[hidden] {
	display: none !important;
}

.bims-livechat__launcher {
	display: inline-flex;
	align-items: center;
	gap: 10px;
	min-height: 54px;
	padding: 0 18px;
	border: 0;
	border-radius: 999px;
	background: linear-gradient(135deg, var(--lc-green-deep) 0%, var(--lc-green) 55%, var(--lc-green-mid) 100%);
	color: #fff;
	box-shadow: 0 12px 28px var(--lc-shadow);
	cursor: pointer;
	transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.bims-livechat__launcher:hover,
.bims-livechat__launcher:focus {
	transform: translateY(-2px);
	box-shadow: 0 16px 34px rgba(6, 78, 48, 0.42);
	outline: none;
}

.bims-livechat__launcher-icon {
	display: inline-flex;
	width: 28px;
	height: 28px;
	align-items: center;
	justify-content: center;
	font-size: 20px;
}

.bims-livechat__launcher-label {
	font-size: 15px;
	font-weight: 800;
	letter-spacing: 0.02em;
}

.bims-livechat__toast {
	position: absolute;
	right: 0;
	bottom: 68px;
	z-index: 2;
	width: min(300px, calc(100vw - 40px));
	padding: 12px 14px;
	border: 1px solid rgba(18, 50, 38, 0.12);
	border-radius: 14px;
	text-align: left;
	cursor: pointer;
	color: #123226;
	background: #ffffff;
	box-shadow: 0 14px 34px rgba(6, 78, 48, 0.22);
	animation: bims-livechat-toast-in 0.28s ease;
}

.bims-livechat__toast[hidden] {
	display: none !important;
}

.bims-livechat__toast-from {
	display: block;
	font-size: 12px;
	font-weight: 800;
	color: #0a7a4a;
	margin-bottom: 4px;
}

.bims-livechat__toast-body {
	font-size: 14px;
	font-weight: 600;
	line-height: 1.35;
	color: #123226;
	display: -webkit-box;
	-webkit-line-clamp: 3;
	-webkit-box-orient: vertical;
	overflow: hidden;
}

@keyframes bims-livechat-toast-in {
	from {
		opacity: 0;
		transform: translateY(8px) scale(0.98);
	}
	to {
		opacity: 1;
		transform: translateY(0) scale(1);
	}
}

.bims-livechat__badge {
	min-width: 22px;
	height: 22px;
	padding: 0 6px;
	border-radius: 999px;
	background: var(--lc-gold);
	color: #1a1405;
	font-size: 12px;
	font-weight: 800;
	line-height: 22px;
	text-align: center;
}

.bims-livechat__panel {
	position: absolute;
	right: 0;
	bottom: 68px;
	width: min(380px, calc(100vw - 28px));
	height: min(560px, calc(100vh - 120px));
	display: flex;
	flex-direction: column;
	overflow: hidden;
	border-radius: 18px;
	background:
		radial-gradient(120% 80% at 100% 0%, rgba(15, 143, 88, 0.16), transparent 55%),
		linear-gradient(180deg, #f7fcf9 0%, var(--lc-surface) 100%);
	box-shadow: 0 24px 60px var(--lc-shadow);
	border: 1px solid rgba(255, 255, 255, 0.65);
}

.bims-livechat__panel[hidden] {
	display: none !important;
}

.bims-livechat__header {
	display: flex;
	align-items: flex-start;
	justify-content: space-between;
	gap: 12px;
	padding: 16px 16px 14px;
	background: linear-gradient(135deg, #062819 0%, var(--lc-green-deep) 42%, var(--lc-green) 100%);
	color: #fff;
}

.bims-livechat__title {
	margin: 0;
	font-size: 17px;
	font-weight: 800;
	letter-spacing: 0.01em;
}

.bims-livechat__status {
	margin: 4px 0 0;
	font-size: 12px;
	opacity: 0.88;
}

.bims-livechat__header-actions {
	display: inline-flex;
	align-items: center;
	gap: 4px;
	flex-shrink: 0;
}

.bims-livechat__minimize,
.bims-livechat__close {
	border: 0;
	background: rgba(255, 255, 255, 0.08);
	color: #fff;
	font-size: 24px;
	line-height: 1;
	cursor: pointer;
	padding: 0;
	width: 32px;
	height: 32px;
	border-radius: 8px;
	display: inline-flex;
	align-items: center;
	justify-content: center;
}

.bims-livechat__minimize:hover,
.bims-livechat__close:hover,
.bims-livechat__minimize:focus,
.bims-livechat__close:focus {
	background: rgba(255, 255, 255, 0.18);
	outline: none;
}

.bims-livechat__minimize {
	font-size: 22px;
	font-weight: 700;
	padding-bottom: 4px;
}

.bims-livechat__close {
	font-size: 26px;
}

.bims-livechat__body {
	flex: 1;
	min-height: 0;
	display: flex;
	flex-direction: column;
}

.bims-livechat__screen {
	flex: 1;
	min-height: 0;
	padding: 16px;
	overflow: auto;
}

.bims-livechat__screen--chat:not([hidden]) {
	display: flex;
	flex-direction: column;
	padding: 0;
	overflow: hidden;
}

.bims-livechat__lead {
	margin: 0 0 14px;
	color: var(--lc-muted);
	font-size: 14px;
	line-height: 1.45;
}

.bims-livechat__avail-box {
	display: flex;
	flex-direction: column;
	align-items: center;
	gap: 4px;
	min-width: 180px;
	padding: 14px 18px;
	border-radius: 14px;
	background: rgba(255, 255, 255, 0.88);
	border: 1px solid var(--lc-line);
}

.bims-livechat__avail-count {
	font-size: 28px;
	font-weight: 800;
	line-height: 1;
	color: var(--lc-green-deep);
}

.bims-livechat__avail-label {
	font-size: 12px;
	font-weight: 700;
	color: var(--lc-muted);
	text-align: center;
}

.bims-livechat__label {
	display: block;
	margin: 0 0 6px;
	font-size: 12px;
	font-weight: 800;
	color: var(--lc-ink);
	text-transform: uppercase;
	letter-spacing: 0.04em;
}

.bims-livechat__label span {
	font-weight: 600;
	text-transform: none;
	letter-spacing: 0;
	color: var(--lc-muted);
}

.bims-livechat__input,
.bims-livechat__textarea,
.bims-livechat__composer-input {
	width: 100%;
	border: 1px solid var(--lc-line);
	border-radius: 12px;
	background: #fff;
	color: var(--lc-ink);
	padding: 11px 12px;
	font: inherit;
	margin-bottom: 12px;
	resize: vertical;
}

.bims-livechat__input:focus,
.bims-livechat__textarea:focus,
.bims-livechat__composer-input:focus {
	outline: 2px solid rgba(10, 122, 74, 0.35);
	border-color: rgba(10, 122, 74, 0.7);
}

.bims-livechat__submit,
.bims-livechat__send {
	border: 0;
	border-radius: 12px;
	background: linear-gradient(135deg, var(--lc-green-deep), var(--lc-green));
	color: #fff;
	font-weight: 800;
	cursor: pointer;
}

.bims-livechat__submit {
	width: 100%;
	min-height: 44px;
}

.bims-livechat__submit[disabled],
.bims-livechat__send[disabled] {
	opacity: 0.65;
	cursor: wait;
}

.bims-livechat__error {
	margin: 10px 0 0;
	color: #9b1c1c;
	font-size: 13px;
	font-weight: 700;
}

.bims-livechat__screen[hidden],
.bims-livechat__panel[hidden],
.bims-livechat[hidden] {
	display: none !important;
}

.bims-livechat__searching:not([hidden]),
.bims-livechat__screen[data-screen="searching"]:not([hidden]) {
	display: flex;
	flex-direction: column;
	align-items: center;
	justify-content: center;
	text-align: center;
	gap: 12px;
}

.bims-livechat__pulse {
	width: 56px;
	height: 56px;
	border-radius: 50%;
	border: 3px solid rgba(10, 122, 74, 0.18);
	border-top-color: var(--lc-gold);
	animation: bims-livechat-spin 0.9s linear infinite;
}

@keyframes bims-livechat-spin {
	to { transform: rotate(360deg); }
}

.bims-livechat__search-copy {
	margin: 0;
	font-size: 15px;
	font-weight: 800;
	color: var(--lc-ink);
}

.bims-livechat__search-meta {
	margin: 0;
	font-size: 13px;
	color: var(--lc-muted);
}

.bims-livechat__assigned {
	padding: 10px 14px;
	background: rgba(10, 122, 74, 0.08);
	border-bottom: 1px solid var(--lc-line);
	font-size: 12px;
	font-weight: 700;
	color: var(--lc-green-deep);
}

.bims-livechat__messages {
	flex: 1;
	min-height: 0;
	overflow: auto;
	padding: 14px;
	display: flex;
	flex-direction: column;
	gap: 10px;
}

.bims-livechat__bubble {
	max-width: 85%;
	padding: 10px 12px;
	border-radius: 14px;
	font-size: 14px;
	line-height: 1.4;
}

.bims-livechat__bubble-body {
	white-space: pre-wrap;
	word-break: break-word;
}

.bims-livechat__bubble-foot {
	margin-top: 4px;
	text-align: right;
	line-height: 1;
}

.bims-livechat__ticks {
	font-size: 11px;
	font-weight: 700;
	opacity: 0.85;
	letter-spacing: 0.02em;
}

.bims-livechat__ticks em {
	font-style: normal;
	margin-left: 2px;
	font-size: 10px;
}

.bims-livechat__ticks--sent {
	opacity: 0.75;
	color: rgba(255, 255, 255, 0.85);
}

.bims-livechat__ticks--delivered {
	opacity: 0.95;
	color: #fff;
}

.bims-livechat__ticks--read {
	color: #fff;
	opacity: 1;
}

.bims-livechat__bubble--mine .bims-livechat__ticks--read {
	color: #fff;
}

.bims-livechat__bubble--mine .bims-livechat__ticks--read em {
	color: #ffe566;
	font-weight: 800;
}

.bims-livechat__typing {
	padding: 0 14px 8px;
	font-size: 12px;
	font-weight: 700;
	color: var(--lc-green-deep);
	font-style: italic;
}

.bims-livechat__typing[hidden] {
	display: none !important;
}

.bims-livechat__bubble--mine {
	align-self: flex-end;
	background: var(--lc-green);
	color: #fff;
	border-bottom-right-radius: 4px;
}

.bims-livechat__bubble--theirs {
	align-self: flex-start;
	background: #fff;
	border: 1px solid var(--lc-line);
	color: var(--lc-ink);
	border-bottom-left-radius: 4px;
}

.bims-livechat__bubble-meta {
	display: block;
	margin-bottom: 4px;
	font-size: 11px;
	font-weight: 800;
	opacity: 0.75;
}

.bims-livechat__phone-prompt {
	margin: 0 12px 10px;
	padding: 12px;
	border: 1px solid rgba(10, 122, 74, 0.22);
	border-radius: 12px;
	background: #eef8f2;
}

.bims-livechat__phone-prompt[hidden] {
	display: none !important;
}

.bims-livechat__phone-prompt-copy {
	margin: 0 0 10px;
	font-size: 13px;
	font-weight: 700;
	line-height: 1.4;
	color: var(--lc-ink);
}

.bims-livechat__phone-prompt-form {
	display: flex;
	align-items: center;
	gap: 8px;
	width: 100%;
}

.bims-livechat__phone-prompt-input {
	flex: 1 1 auto;
	min-width: 0;
	width: auto;
	height: 42px;
	margin: 0;
	padding: 0 12px;
	border: 1px solid var(--lc-line);
	border-radius: 10px;
	background: #fff;
	color: var(--lc-ink);
	font: inherit;
	font-size: 14px;
	box-sizing: border-box;
}

.bims-livechat__phone-prompt-input:focus {
	outline: 2px solid rgba(10, 122, 74, 0.35);
	border-color: rgba(10, 122, 74, 0.7);
}

.bims-livechat__phone-prompt-submit {
	flex: 0 0 auto;
	width: auto;
	min-width: 72px;
	height: 42px;
	margin: 0;
	padding: 0 14px;
	border: 0;
	border-radius: 10px;
	background: linear-gradient(135deg, var(--lc-green-deep), var(--lc-green));
	color: #fff;
	font-size: 13px;
	font-weight: 800;
	line-height: 1;
	white-space: nowrap;
	cursor: pointer;
}

.bims-livechat__phone-prompt-submit[disabled] {
	opacity: 0.65;
	cursor: wait;
}

.bims-livechat__phone-prompt .bims-livechat__error {
	margin-top: 8px;
}

.bims-livechat__composer {
	display: flex;
	gap: 8px;
	padding: 12px;
	border-top: 1px solid var(--lc-line);
	background: rgba(255, 255, 255, 0.92);
}

.bims-livechat__composer-input {
	margin: 0;
	min-height: 44px;
	max-height: 110px;
	resize: none;
}

.bims-livechat__send {
	width: 44px;
	height: 44px;
	flex: 0 0 44px;
	display: inline-flex;
	align-items: center;
	justify-content: center;
}

.bims-livechat__screen--rate,
.bims-livechat__screen--confirm {
	display: flex;
	flex-direction: column;
	align-items: center;
	justify-content: center;
	text-align: center;
	gap: 10px;
	padding: 28px 18px;
}

.bims-livechat__confirm-row {
	display: flex;
	gap: 10px;
	width: 100%;
	max-width: 280px;
	margin-top: 10px;
}

.bims-livechat__confirm-no,
.bims-livechat__confirm-yes {
	flex: 1;
	min-height: 42px;
	border-radius: 10px;
	font-size: 14px;
	font-weight: 800;
	cursor: pointer;
}

.bims-livechat__confirm-no {
	border: 1px solid var(--lc-line);
	background: #fff;
	color: var(--lc-ink);
}

.bims-livechat__confirm-yes {
	border: 0;
	background: var(--lc-green);
	color: #fff;
}

.bims-livechat__confirm-no:hover,
.bims-livechat__confirm-yes:hover,
.bims-livechat__confirm-no:focus,
.bims-livechat__confirm-yes:focus {
	outline: none;
	transform: translateY(-1px);
}

.bims-livechat__rate-title {
	margin: 0;
	font-size: 18px;
	font-weight: 800;
	color: var(--lc-ink);
}

.bims-livechat__rate-copy {
	margin: 0 0 8px;
	font-size: 13px;
	color: var(--lc-muted);
}

.bims-livechat__rate-row {
	display: flex;
	gap: 12px;
	justify-content: center;
	width: 100%;
	margin: 8px 0 4px;
}

.bims-livechat__rate-btn {
	flex: 1;
	max-width: 96px;
	border: 1px solid var(--lc-line);
	border-radius: 14px;
	background: #fff;
	padding: 14px 8px 10px;
	cursor: pointer;
	transition: transform 0.15s ease, border-color 0.15s ease, box-shadow 0.15s ease;
}

.bims-livechat__rate-btn:hover,
.bims-livechat__rate-btn:focus {
	transform: translateY(-2px);
	border-color: rgba(10, 122, 74, 0.45);
	box-shadow: 0 8px 18px rgba(6, 78, 48, 0.12);
	outline: none;
}

.bims-livechat__rate-btn.is-selected {
	border-color: var(--lc-green);
	background: #eef8f2;
}

.bims-livechat__rate-face {
	display: block;
	font-size: 32px;
	line-height: 1;
	margin-bottom: 6px;
}

.bims-livechat__rate-label {
	display: block;
	font-size: 12px;
	font-weight: 800;
	color: var(--lc-ink);
}

.bims-livechat__rate-skip {
	margin-top: 8px;
	border: 0;
	background: transparent;
	color: var(--lc-muted);
	font-size: 13px;
	font-weight: 700;
	cursor: pointer;
	text-decoration: underline;
	text-underline-offset: 2px;
}

.bims-livechat__rate-thanks {
	margin: 8px 0 0;
	font-size: 14px;
	font-weight: 700;
	color: var(--lc-green);
}

@media (max-width: 575px) {
	.bims-livechat {
		right: 16px;
		bottom: 84px;
	}

	.bims-livechat__launcher {
		padding: 0;
		width: 56px;
		height: 56px;
		justify-content: center;
		border-radius: 50%;
	}

	.bims-livechat__launcher-label {
		display: none;
	}

	.bims-livechat__panel {
		position: fixed;
		right: 12px;
		left: 12px;
		bottom: 84px;
		width: auto;
		height: min(70vh, 560px);
	}

	.bims-livechat__toast {
		right: 0;
		bottom: 66px;
		width: min(260px, calc(100vw - 36px));
	}
}